At The Metro Boutique, we know that sometimes it can be tough ordering online. We try our hardest to make your shopping experience as smooth as possible. When returning an item, please take note of the following, as we remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds by original method of payment. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store credit expires after 2 (two) years from date of original purchase.
- The Metro Boutique tag MUST be attached as originally received, if not we will reject return and the original customer will be required to pay a reshipping fee to receive their merchandise back.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment (via tracking number). No exceptions. Any returns postmarked after 15 days of the received date will be rejected, and the original customer will be required to pay a reshipping fee to receive their merchandise back.
- Due to high order volume, we do not process exchanges.
CLEARANCE ITEMS (SALE ITEMS), ACCESSORIES, HEAD & HAIR WEAR UNDERGARMENTS, AND SWIMWEAR SALES ARE FINAL AND NON-RETURNABLE. WE STRICTLY ENFORCE THIS POLICY AND STORE CREDIT WILL NOT BE GIVEN FOR THESE ITEMS IF RETURNED.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
DEFECTIVE OR DAMAGED MERCHANDISE:
Please inspect your order immediately upon receiving your purchase. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will not be accepted.
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org
- In the email please include a photo of the attached tag.
- Indicate "Defective" or "Damaged" in the subject line of the email.
- Include your first and last name, order #, and product name of the item.
- You will receive a response from our customer service support team within 72 hours.
- We do not need to be notified of any return(s) prior to them being sent.
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
- Return items must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice AND return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- If an item has smells of cigarette smoke, perfume etc. or stains of makeup, deodorant etc. or has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Store credit is issued within 7 business days of the return arriving at the warehouse, if the return is accepted (look at conditions above). You will be notified via email that store credit has been issued, along with a code and instructions on how to redeem it.
ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Again, due to order volume & the high volume of sellouts we are not able to process exchanges.
- Please claim your giveaway within 48 hours.
- Giveaway items cannot be returned or exchanged.
- If you are picked for a give away and are international, prizes must be forfeited, as we do not currently ship internationally. We are sorry for the inconvenience.
As always, thank you for your business!
-The Metro Boutique